Privacy Policy

Last Updated: 14th August 2026

ELENACO website is owned by ELENACO Enterprise and we have adopted this Privacy Policy which determines how we are processing the information collected by ELENACO, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using ELENACO website. By accessing or using our service, you signify that you have read, understood, and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms and Conditions.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the ELENACO, we automatically collect certain information including information about your browser type, IP address, cookies, device information and website usage information.

Additionally, as you browse the site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and how you interact with the site. We refer to this automatically-collected information as "Device Information."

Moreover, we collect the personal information you provide to us when you place an order, subscribe to our newsletter or fill out a form, in order to be able to fulfill the agreement:
- Name
- Phone Number
- Email Address
- Mailing Address
- Billing Address
- Proof of Payment / Payment Confirmation Details (where applicable)

Photo Uploads (Optional)
If you choose to submit a testimonial through our website, you may optionally upload a photo from your device. Uploading a photo is entirely voluntary and is used only in connection with your testimonial. This option is presented in our ELENACOmpanions page.

Do we share the information we collect with third-parties?

We may engage trusted third-party service providers to perform functions on our behalf and provide services to us, such as website hosting and database storage and management, e-mail services, customer support, website analytics (where applicable), and order fulfillment for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third-parties to enable them to perform these services for us and for you.

Where and when is information collected from customers?

ELENACO will collect personal information that you have submitted to us, including when you visit our website, place an order, contact us with an enquiry, subscribe to our newsletter, submit a review or upload a photo as part of a testimonial (optional) or otherwise communicate with us through our website or customer support channels.

How do we use the information we collect?

Any of the information we collect from you may be in one of the following ways:
- To personalize your experience (your information helps us better to respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to effectively respond more to your customer service requests and support needs)
- To process transactions
- To send periodic emails (such as newsletters on exclusive offers, restock alert, behind the brand, care tips, lifestyle content, etc.)

How do we use your email address?

If you provide your email address when placing an order or subscribing to our newsletter, we may use it in accordance with this Privacy Policy.

We only send emails to people who have authorized us to contact them, either directly, or through a third-party. We do not send unsolicited commercial emails, because we value your trust and respect your inbox. We only send marketing communications to subscribers who have opted in, and you can unsubscribe at any time. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Privacy Policy.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How long do we keep your information?

We retain your information only for as long as necessary to provide ELENACO's services, process your orders, manage customer relationships and fulfill the purposes described in this Privacy Policy.

This is also the case for anyone that we share your information with and who carries out services on our behalf. We may also retain certain information where required to comply with legal, accounting, or regulatory obligations, or where necessary to resolve disputes and enforce our agreements. When we no longer need your personal information, we will securely delete it from our systems or anonymize it so that it can no longer be used to identify you.

How do we protect your information?

We take reasonable administrative, technical and organizational measures to help protect personal information you provide to ELENACO against unauthorized access, use, disclosure, alteration or destruction.

Our website uses Secure Socket Layer (SSL) encryption to help protect information transmitted between your browser and our website.

As ELENACO currently accepts payment via manual bank transfer, we do not collect or store your credit card or debit card information through our website.

While we strive to protect your personal information, no method of electronic transmission or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information, but we continually take reasonable steps to safeguard it.

Could my information be transferred to other countries?

ELENACO is based in Brunei Darussalam. However, even a Brunei-only online business can have international data transfers through technology providers. While your personal information is primarily managed by ELENACO, certain information may be processed, stored or transferred to service providers located outside Brunei when necessary to operate our website, process orders, provide customer support, maintain our systems, or improve our service.

These third-party service providers may include website hosting providers, email service providers, analytics providers, payment service providers, and other technology partners that support ELENACO's operations.

Where your information is transferred internationally, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy laws and this Privacy Policy.

Is the information collected through the ELENACO service secure?

We take reasonable steps to protect the personal information you provide through the ELENACO website. We use appropriate physical, technical and organizational safeguards to help prevent unauthorized access, disclosure, alteration or destruction of your information.

While we work to maintain the security of your information, no method of transmitting data over the internet or storing electronic information is completely secure. As a result, we cannot guarantee the absolute security of your personal information. We encourage you to take appropriate precautions when using the internet, including protecting your account credentials and personal devices.

Your consent

This Privacy Policy explains to you with complete transparency into what is being set when you visit our site and how it is being used. By accessing or using the ELENACO website, placing an order or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal information as described herein.

Where required by law, we will obtain your consent before sending you marketing communications. If you choose to subscribe to our newsletter during checkout or through our website, you may unsubscribe at any time following the unsubscribe instructions included in our emails or by contacting us.

Your rights

Users can:
- Request access to their data,
- Request correction,
- Request deletion (where applicable),
- Withdraw marketing consent,
- Contact ELENACO via email: admin@elenaco.co & WhatsApp: +673 7392500

Children's Privacy

ELENACO does not knowingly collect personal information from children under the age of 13 (or the applicable minimum age under local law). If you believe a child has provided us with personal information, please contact us so we can delete it.

Cookies

Some cookies are necessary for the website to function correctly. ELENACO uses cookies and similar technologies to help our website function properly, improve your browsing experience, remember certain preferences and understand how visitors use our website. Cookies are small text files stored on your computer or mobile device by your web browser. Some cookies are essential for the operation of our website, such as enabling shopping cart functionality and supporting the checkout process, while others help us improve the performance and functionality of our website.

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use some features.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

Links to other websites

Our website may contain links to third-party websites or services that are not owned or controlled by ELENACO, such as our official social media pages or other external resources.

If you choose to visit a third-party website by clicking one of these links, please note that your use of that website is subject to its own privacy policy and terms of use. ELENACO is not responsible for the privacy practices, content, or policies of any third-party websites or services.

Payment details

ELENACO currently accepts payment via manual bank transfer. When you place an order through our website, you may be required to provide information necessary to complete your purchase such as your name, contact details, billing and shipping information and proof of payment where applicable.

ELENACO does not collect, process or store your credit card or debit card information through its website.

Payment information that is provided as part of a manual bank transfer, including payment confirmations or proof of payment receipt, is used solely to verify your payment, process your order, maintain transaction records and comply with applicable legal and accounting obligations.

We take reasonable measures to protect any personal information you provide in connection with your purchase in accordance with this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect your information.

Your continued use of ELENACO website after any changes take effect constitutes your acceptance of the updated Privacy Policy.

Contact information:

If you would like to contact us to understand more about this Privacy Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to:

ELENACO Enterprise
Email: admin@elenaco.co.